Terms & Conditions

Welcome to Halo & Cross Keepsakes Co. By using our website or placing an order, you agree to these Terms & Conditions. We are a New Zealand-based store offering Catholic and Christian gifts, keepsakes, devotional items and gift boxes.

Products

We aim for accurate descriptions and images. As many items are handcrafted or made from natural materials, slight variations in colour, size, texture or finish may occur and are not considered faults. Colours may also vary by screen.

Pricing

All prices are in NZD. Prices may change without notice, but you will be charged the price shown at checkout. Shipping is shown separately where applicable.

Orders

You must provide accurate order and delivery details. We may cancel or refuse orders if items are unavailable, pricing is incorrect, payment fails, fraud is suspected, or we cannot fulfil the order. If payment has been made, a refund will be issued.

Payment

Full payment is usually required before dispatch. You must ensure all payment details are correct

Gift Boxes & Custom Orders

Customers are responsible for checking all personalisation details before ordering. Custom or personalised items may not be eligible for change-of-mind returns, but your NZ consumer rights still apply for faulty or incorrect goods.

Availability

All items are subject to availability. If something is unavailable after ordering, we will offer an alternative, wait option, or refund. We will not replace items with different products without your approval.

Shipping & Delivery

We deliver NZ-wide where available. Delivery times are estimates and may be affected by courier delays or external factors. You must provide an accurate address, and extra costs may apply for incorrect details.

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, contact us with your order number, issue details, and photos if possible. We will provide a remedy in line with NZ law (repair, replacement, refund or other solution).

Change-of-Mind Returns

We are not required to accept change-of-mind returns, but may do so at our discretion if items are unused, unopened and in original condition. Personalised items are generally excluded. This does not affect your legal rights.

Consumer Guarantees

Our products are covered by the Consumer Guarantees Act 1993. Nothing in these terms limits your rights under NZ law.

Promotions

Promotions are limited time only, cannot be exchanged for cash, usually one code per order, and cannot be applied retrospectively unless stated.

Religious Products

Items are sold in a devotional context. Unless stated, products are not formally blessed. Any “blessed” items will be clearly marked.

Care & Safety

Some items may include small parts, glass, metal or candles. Candles must never be left unattended. Small devotional items are not toys.

Website Content

All content (images, branding, text, design) belongs to Halo & Cross Keepsakes Co. and may not be copied or used without permission.

Errors & Availability

We aim for accuracy but errors may occur. We may correct issues and will work with you fairly if an order is affected. We do not guarantee uninterrupted website access.

Privacy

We collect personal information to process orders and provide service, in line with NZ privacy law and our Privacy Policy. Payment data is handled by secure third-party providers.

Liability

We are not liable for indirect or consequential losses, except where required by law. Nothing excludes rights that cannot legally be excluded in New Zealand and Australia .

Intellectual Property

All branding, product images, and creative content remain the property of Halo & Cross Keepsakes Co. and may not be used without permission.

Changes

We may update these Terms at any time. The latest version will always be posted on our website.

Governing Law

These Terms are governed by New Zealand and Australia law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Faith is not just taught… it is gifted.